In order to guarantee the confidence and satisfaction of the Users registered in our platform, we have developed a return and exchange policy, which is detailed as follows:
1.1. Returns
Any User who makes a purchase of a product through the Salon Platform shall have the right to request a return within a period of 1 day from the date of delivery thereof.
For a return to be accepted, it is essential that the product is in its original condition, without having been used, damaged or altered in any way. In addition, it must include all original accessories and packaging in perfect condition.
Shipping costs related to the return of the product will be borne by the User, unless the return is due to an error in the product shipped or a manufacturing defect.
Once you have received the returned product and have verified that it meets the above conditions, we ask you to proceed with the refund of the total amount paid for the product, including the initial shipping costs, if applicable. The refund can be made through the Providers/providers control panel.
1.2. Exchanges
Any User who makes a purchase of a product through the Salon platform shall have the right to request an exchange within a period of 1 day from the date of delivery thereof.
For an exchange to be accepted, it is imperative that the product that the User wishes to change is in its original condition, without having been used, damaged or altered in any way. It must also include all original accessories and packaging in perfect condition.
Shipping costs related to the exchange of the product shall be borne by the User, unless the reason for the exchange is an error in the product shipped or a manufacturing defect.
In the event that the product requested for exchange has a higher price than the original product, the User must cover the corresponding difference. If the product requested is of lesser value, you must proceed to reimburse the difference to the User. The refund can be made through the Providers control panel.
1.3. Exceptions
Some products, due to reasons of hygiene, safety or special nature, may not be eligible for returns or exchanges. We recommend that you clearly communicate this information in the product description to avoid possible inconveniences.
1.4. Procedure for Returns and Exchanges
It is essential that as a Provider you provide Users with clear and detailed information on how to make a return or exchange, including applicable terms and conditions.
When a User requests a return or exchange, we ask you to respond to the request within 3 business days and provide the necessary instructions for the process.
If at any time a dispute or complex situation arises regarding a return or exchange, Salon reserves the right to mediate to ensure a fair and equitable resolution.
1.5. Damaged or Defective Product
If a User receives a product that has obvious damage or manufacturing defects, the User has the right to request a return or exchange of the product without incurring any shipping charges. In this case, it will be considered a "defective product" situation.
We ask you to respond to the User's request as soon as possible, within 3 business days, and provide clear instructions so that the User can make the return or exchange without difficulty.
Upon receipt of the defective product, it is necessary that you inspect it to verify the damage or defect reported by the User. If it is confirmed that the product has quality problems, you must proceed to the full refund of the amount paid by the User, including the initial shipping costs if applicable, or to exchange the product for one in perfect condition. The refund may be made through the Provider's control panel.
If the product reported as defective has no damage or manufacturing defects, and its condition corresponds to improper handling or misuse by the User, you may inform the User that the product does not qualify for return or exchange, and offer the option to return it at the User's expense.
In cases where there is a dispute between the User and Provider as to whether or not the product is defective, Salon reserves the right to mediate to reach a fair resolution for both parties.
1.6. Communication with the User (User)
During the refund process, it is important to maintain clear and friendly communication with the User to inform him about the status of the return or exchange and provide details about the refund.
If there is any delay or inconvenience in the refund process, let the User know why and provide an estimate of how long it will take to complete the transaction.
Always be proactive and willing to address any concerns or questions the User may have.
We appreciate your commitment to User satisfaction and your collaboration to maintain a relationship of trust with Salon users. This returns and exchanges policy seeks to protect the interests of all parties involved and promote a fair and reliable trading environment on our platform.
2.1. Cancellation Policy
Providers must establish a cancellation policy detailing the conditions and timeframes under which Users may cancel their reservations. This policy must be clear and available to Users prior to making a reservation.
2.2. Communication of the Policy
The cancellation policy must be transparently communicated in the description of the services offered by the Provider on the Platform. Users must be informed about any fees or charges that may apply in case of cancellation.
2.3. Refunds
In case of cancellation by a User in accordance with the policy established by the Provider, the refund process defined in the policy must be followed. Provider agrees to process refunds in a timely manner and in accordance with the terms set forth.
2.4. Cancellations by the Provider
If for any reason the Provider must cancel a reservation confirmed by a User, it must inform the User immediately and offer alternatives or solutions. In the event of cancellation by the Provider, a full refund must be provided to the User.
2.5. Rescheduling
Providers may allow Users to reschedule their reservations in lieu of cancellation, provided that it is consistent with the Provider's availability. Rescheduling policies must be clear and communicated to Users.
2.6. Changes in Availability
If due to unforeseen circumstances the Provider is unable to fulfill a confirmed reservation, it must notify the User as soon as possible and offer alternative options or refunds as agreed.
2.7. Modifications and Updates
Providers may change their cancellation and refund policy at any time. However, these changes will not affect previously confirmed reservations, unless the User accepts the new conditions.
2.8.Coordination with Salon
Providers must coordinate with Salon to ensure proper application of the cancellation and refund policy. Salon is not responsible for disputes between Providers and Users, but strives to provide support to the extent possible.
If you have any questions about this return policy as a Provider (Provider), please contact us using the contact information below:
On our platform, we want to ensure that all Users have a positive and satisfactory experience when purchasing products offered by Providers. To ensure trust and transparency in all transactions, we have established the following returns and exchanges policy:
1.1. Returns
Users have the right to request a return of the purchased product within 1 day from the date of delivery of the product.
For a return to be accepted, the product must be in its original condition, without having been used, damaged or altered in any way. In addition, it must include all original accessories and packaging in perfect condition.
Shipping costs related to the return of the product shall be borne by the User, unless the return is due to an error in the product shipped or a manufacturing defect.
Once the returned product is received and it is verified that it complies with the above mentioned conditions, we will proceed to the full refund of the amount paid by the User, including the initial shipping costs if applicable.
1.2. Exchanges
Users have the right to request an exchange of the purchased product within 1 day from the date of delivery.
For an exchange to be accepted, the product to be exchanged must be in its original condition, without having been used, damaged or altered in any way. It must also include all original accessories and packaging in perfect condition.
The shipping costs related to the exchange of the product shall be borne by the User, unless the reason for the exchange is an error in the product sent or a manufacturing defect.
If the product requested for exchange has a higher price than the original product, the User must cover the corresponding difference. If the product requested is of lesser value, the difference will be refunded to the User.
1.3. Exceptions
Some products, due to reasons of hygiene, safety or special nature, may not be eligible for returns or exchanges. Check with the respective Provider for products that are not eligible for return or refund.
1.4. Return or Exchange Request
When a User requests a return or exchange of a product, the Provider will receive the request through the platform. The User must provide details of the reason for the return or exchange, as well as any additional relevant information.
1.5. Product Verification
Upon receipt of the request, the Provider/provider will proceed to verify the condition of the returned product or the product to be exchanged. It will ensure that the product complies with the conditions set forth in the return and exchange policy, such as that it is in its original condition and with all original accessories and packaging.
If the Provider confirms that the product meets the conditions for return or exchange, the Provider will proceed to authorize the reimbursement of the total amount paid by the User. In case of exchange, we will proceed to verify that the product requested for exchange is available and suitable for the same.
If the returned product does not meet the conditions for return or exchange, the Provider will contact the User to explain the situation and agree on the best possible solution.
1.6. Refund Process
Once the refund is authorized, the Provider will proceed to make the refund using the same payment method that the User used to make the initial purchase.
If the User paid by credit card, the refund will be made directly to the same card used for the purchase. In the case of other payment methods, such as wire transfers or online payment platforms, the refund will be made using the same method.
It is important to note that the time it takes for the refund to be reflected in the User's account may vary depending on the bank or payment method, but it usually takes a few days.
Once the refund has been made, the Provider will need to contact the User to confirm that the process has been completed successfully and provide any additional information required.
1.7. Defective or Damaged Product
When a User receives a defective or damaged product, he must immediately inform the Provider about the problem. This can be done through the platform by providing details about the defect or damage and, if possible, attaching photographs of the affected product.
The Provider will review the User's report and verify the condition of the product to determine if it is indeed a defective or damaged product. If the defect or damage is confirmed, the Provider will proceed to authorize the refund or exchange of the product, according to the User's preference.
1.8. Authorization for Refund or Exchange
Upon confirmation of the defective or damaged product, the Provider will authorize a refund of the full amount paid by the User, including initial shipping charges if applicable. If the User prefers an exchange instead of a refund, the availability of a product in good condition will be verified for the exchange.
In the case of a refund, the same steps described above in the returns and exchanges policy will be followed to proceed with the refund to the User. If the User opts for an exchange, the new product in good condition will be sent to the User, and the shipping costs of the exchange will be borne by the Provider.
2.1. Purchase of Gift Cards
By purchasing a gift card through the Platform, Users agree that the value of the gift card will be credited to their wallet within the Platform, and that this balance may be used to make reservations for services and purchases of products offered by Providers on the Platform.
2.2. No Refunds
Users should be aware that, once a gift card purchase has been made and the value has been credited to their wallet, no refunds will be made for the gift card purchase. This means that the value of the gift card purchased cannot be refunded or redeemed for cash.
2.3. Use of Wallet Balance
Users may use the balance available in their wallet to make bookings for services and purchases of products offered by Providers on the Platform. The purse balance cannot be used outside the Platform or refunded.
2.4.Modifications and Updates
Salon reserves the right to modify the terms and conditions related to the gift cards and the wallet at any time. Users will be notified of such changes in advance.
2.1. Cancellation Policy
Users should review and understand the cancellation policy established by the Provider when making a reservation. Each Provider may have specific conditions and deadlines for cancellations.
3.2. Communication of Policy
The Provider's cancellation policy must be clearly communicated to Users prior to confirming the reservation. Users should be aware of any fees or charges that may apply in the event of cancellation.
3.3. Cancellation by User
If a User needs to cancel a reservation, he/she must do so by following the terms of the Provider's cancellation policy. If a cancellation is required, the User must notify the Provider as far in advance as possible.
3.4. Refunds
Refunds for cancellation will be governed by the policy established by the Provider. Users should understand that cancellation fees or charges may affect the amount of the refund.
3.5. Changes and Rescheduling
Some Providers may allow Users to reschedule their reservations in lieu of cancellation, provided it is in accordance with the Provider's availability and change policy.
3.6. Cancellations by Provider
In the event that the Provider cancels a confirmed reservation, the User must be provided with immediate notification and alternative options or a full refund as agreed with the Provider.
3.7. Modifications and Updates
Cancellation and refund policies may vary among Providers. Users should review each Provider's cancellation policy prior to making a reservation, as it may be subject to change.
If you have any questions about this return policy as a User (Buyer), please contact us using the contact information below:
Salon Provider Co.
Email: support@salon-app.com